Production
Crew, cases and the airport run that has to hold both
This is where the desk started and it is still the part of the work we are best at. It is also the reason this website carries a name with the word films in it.
01The short version of the name
In the years before this company existed, a small production services outfit in the west forties spent a lot of its time doing something nobody had asked it to specialise in: getting people and their equipment to airports at four in the morning.
That side of the work outgrew everything around it. It was incorporated on its own in 2021 as Luxury Travel Films Reservations LLC and kept the name it was already known by around Ninth Avenue. Travel meant the airport run. Films meant who kept asking for it. Luxury meant the class of car people booked when there were six of them and eleven cases.
Nothing about that history is a claim to be a production company. We do not shoot, light, grade or hire anything out. We book cars to airports, and the crews who used to call us still do.
02What makes a crew run different
The count is cases, not people
A passenger booking asks how many bags. A crew booking asks how many cases, how heavy, do they stand or lie flat, and are any of them the shape that eats a whole seat row. Four people with fourteen cases is a van booking. Four people with four cases is a sedan and a taxi.
Load time is real time
Cases go in one at a time and they come out one at a time. Fifteen minutes of loading at the kerb is normal and it is not the driver being slow. We build it into the pickup time rather than discovering it at the airport, which is the single most useful thing this desk does for a unit.
Somebody is always late
There is always one person still upstairs. A crew booking should say who the ride waits for and for how long, and if the answer is that it does not wait, say that too and we will quote a second car instead of watching the first one burn its free window.
The gear is insured and the driver is not the insurer
Nobody on this side of the arrangement signs for the value of what goes in the back. Operators carry the cover that applies to their vehicle and their work, and equipment cover stays where it always was, with whoever owns the equipment. If the value in those cases matters, it belongs in your own policy and not in a promise from a car service.
03How to book one well
- 1. Send the case count with the passenger count. Fourteen cases with four people is a different booking from fourteen bags with fourteen people.
- 2. Say which cases will not lie flat. Stands, tripods, flight cases with fixed corners and anything with wheels welded on all change the vehicle.
- 3. Give the flight number for arrivals. A unit landing late is a unit landing late together, and a watched arrival keeps one van rather than three taxis.
- 4. Name the person the driver calls on the day. On a crew run it is rarely the person who made the booking.
- 5. Book the second vehicle now if you already suspect you need it. Two vans arranged calmly beat one van and an argument at the kerb.
04Splitting a party across two vehicles
Two sprinter vans for eleven people and twenty cases is normal, and so is one van for the freight and one SUV for the people who need to arrive first. Both vehicles are quoted individually and confirmed as one booking so nobody has to reconcile two threads of email at midnight.
If you want them to arrive together, say so. If you want the gear to arrive first, say that instead, and we will set the pickup times apart deliberately rather than hoping traffic does it for us.
05Notice, and what happens without it
Sprinter vans are the thinnest class on the road at any hour, and a Thursday evening in the middle of a busy month is exactly when everyone wants one. Twenty four hours of notice is comfortable. Same week is usually fine. Same day is a phone call and an honest answer, which is sometimes no.
We would rather tell you at ten in the morning that we cannot cover a four o'clock van than accept the booking and leave a unit standing on a pavement with the gear out. A no you can act on is worth more than a yes that fails.
06The ordinary work is welcome too
Most bookings on this desk are not crew runs. They are two people with two suitcases going to LaGuardia, a family coming back into Newark, somebody who does not want to take a case down subway stairs at six in the morning.
Those are booked exactly the same way, on the same booking form, at the starting prices published on this site. The crew work is the specialty. It is not the entry requirement.
07Send the details
Put the case count in the notes field of the booking form and we will quote a class that fits. For anything with more than one vehicle in it, call +1 (646) 559-3082 and speak to a specialist instead. Monday to Friday 6:30 am to 8:30 pm, Saturday 8:00 am to 4:00 pm, Eastern Time.