Services
What we book, what we do not, and what happens after you say yes
This page is the honest inventory. Four things we take reservations for, three things we send elsewhere, and the sequence a confirmed booking follows from the moment it leaves your hands.
01The four runs we take
Departures, city to airport
The most common reservation on the desk. You give us the address, the terminal you are flying from and the time you want to be collected, or the time you need to be at the airport if you would rather we work backwards from that. We check availability, quote the run and confirm the pickup time in writing when you accept.
If you do not know how early to leave, say the departure time in the form and we will suggest one. The arithmetic changes with the hour of day, the bridge or tunnel involved and how much you are carrying, and it is the kind of thing the desk does twenty times a day.
Arrivals, airport to city
Give us the flight number and we watch the arrival. A ride booked against a flight number moves when the flight moves, which is the whole reason we ask for it. Without one we are working from a time you typed, and a two hour delay becomes a car sitting on a kerb.
You choose how you would like to be met. Kerbside pickup means the driver waits in the rank or circles and meets you outside the doors after you have your bags. Meet at terminal means the driver parks and waits inside arrivals with your name on a card, which costs more because parking costs more, and takes longer because the driver has to get in and out of a garage.
Crew and equipment runs
Airport runs for people travelling with production gear. Cases that are heavy, awkward, insured and not allowed to be tossed. This is where the desk came from and it is treated as its own category on the crew and equipment page, because the questions are different: how many cases, how heavy, do they stand or lie flat, is anyone meeting the freight separately.
Second and third stops on the way
A colleague picked up in another borough, a set of keys collected, a case dropped at a hotel before the airport. Extra stops are booked in advance, not improvised on the day, because they change the price and sometimes the vehicle class.
02What we do not book
We would rather be dull about this than have you find out at the wrong moment.
- Hourly work and whole day hire. A car and driver held for an afternoon, going where they are told as the day unfolds, is a different service with a different licence behind it. We do not take those reservations.
- Rides that neither start nor end at an airport. A run from one address to another inside the city is not what this desk does, even though it looks like an easy version of the same thing.
- Anything outside the zone. If no operator we work with covers the pickup, we say so the same day instead of accepting a booking that would fail quietly. The line is drawn on the service areas page.
- Payments through this website. No card field exists anywhere on this site, and none will be added. Money is settled with the operator, and we say what to expect before you confirm.
03Who actually drives
Not us. Luxury Travel Films takes reservations, checks availability, quotes the run and passes the confirmed booking to a licensed operator, who supplies the vehicle and the driver and carries the ride out.
We hold no vehicles, we employ no drivers and we are not a licensed base. Every ride on this site is performed by an independent operator holding the permissions that apply to it. That sentence is on the first screen, on this page and in the footer of every page, because a moderator, a passenger and a driver should all read the same thing.
The reason for saying it so plainly is simple. If we described a fleet we do not own, the first honest question about it would end the conversation.
04The sequence, once you have said yes
- 1. You send the run through the booking form or by phone.
- 2. We check availability against the hour, the airport and the class of vehicle you need, and we send back what is open along with a free quote for the whole ride including the parts people forget.
- 3. You accept, change something, or walk away. Nothing is held until that point and nothing is owed if you stop here.
- 4. We pass the booking to the operator and send you the pickup time, the meeting point and the number to call on the day.
- 5. On the day, the operator runs the ride. If the flight number you gave us moves, the pickup time moves with it and you hear from us rather than the other way around.
- 6. If anything goes wrong, you call the desk during hours or the operator number outside them.
05What we ask for and why
| What we ask | Why it is on the form |
|---|---|
| Direction and airport | Decides which operators can be asked at all |
| Date and pickup time | Availability is an hour by hour question, not a day by day one |
| Flight number | Lets the pickup time follow a delayed arrival instead of guessing |
| Passengers and checked bags | Sets the vehicle class, which sets most of the price |
| Meeting preference | Kerbside and meet at terminal have different costs and different timings |
| Anything else | Car seats, a wheelchair, a dog in a carrier, cases that will not lie flat |
Nothing on that list is there to build a profile. We ask for what a driver needs to find you and carry what you brought, and the privacy policy says what happens to it afterwards.
06Ready when you are
Send the details through the booking form for a free quote, or call +1 (646) 559-3082 inside desk hours to speak to a specialist. Booking requests are answered Monday to Friday from 6:30 am to 8:30 pm and Saturday from 8:00 am to 4:00 pm, Eastern Time. We are closed on Sunday and answer Sunday requests on Monday morning.